Cookie Policy
Introduction
The purpose of this Policy is to provide you with clear and comprehensive information about our use of internet browser cookies, to help you make an informed decision when using our website.
Introduction to cookies
When we provide member benefits and services, we want to make them easy, useful and reliable. Where these are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies.
These pieces of information are used to improve our service to you through, for example:
- Enabling a service to recognise your device so you don't have to give the same information several times during one task
- Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- Analysing anonymised data to help us understand how people interact with our services so we can make them better.
The cookies we use
Cookies on this website do the following:
These cookies are used to collect information about how visitors use our site. We use the information to compile reports, for digital retargetting and to help us improve the site.
The cookie name is provided so you can identify the cookies that may be in use on your device.
Google Analytics
We use Analytics cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. We use this information to improve our website and to enhance the user experience. The cookies do not identify you personally; they collect information in an anonymous form that is transmitted to and stored by Google on servers.
HubSpot
HubSpot is an American developer and marketer of software products for inbound marketing, sales, and customer service. All customer data on our site from the United Kingdom and other European countries is stored in Europe by default.
HubSpot uses cookies to track our website visitors and contacts. When the HubSpot softare runs on our website, it leaves behind a cookie on visitors' browsers that helps HubSpot identify them on future visits.
This is the same database we use to manage all membership records to ensure the website and your membership record are fully integrated. This enables you to save time with pre-populated booking forms for example.
How to control and delete cookies
The cookies on this website will not be used to collect personally identifiable information about you. However, if you wish to restrict or block the cookies that are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.
Alternatively, you may wish to visit aboutcookies.org which contains comprehensive information about how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact the functionality of our website. If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are you identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.